Shipping policy

Everything we sell is digital and delivered electronically, so nothing is printed, packed or posted. There are no shipping charges, no customs duties and no waiting for a courier. Checkout still asks for a billing address, because that is what your bank checks the card against — it is not a delivery address, and nothing is ever sent to it.

How you receive your product:
As soon as your payment is confirmed, a download link appears on the order confirmation page and the same link is sent to the email address on your order, normally within a few minutes. Delivery counts as complete once that link has been made available to you, whether or not you open it straight away.

If nothing arrives within half an hour, check your spam, junk and promotions folders and search for digitallspace. If it is still missing, email hello@digitallspace.com with your order number and we will send it again by hand, usually the same working day and always within 2 business days.

Getting the email address right:
Your product goes to the address you type at checkout, so it is worth a second look before you pay. A typo is by far the most common reason a file appears to have gone missing. If you did enter the wrong address, tell us your order number and the correct address and we will resend.

Links, limits and keeping your copy:
Download links do not expire, but each link allows up to three downloads. The limit exists to discourage link sharing rather than to catch anyone out, and if you run into it we will simply issue a new link at no cost for as long as we continue to offer the product. Even so, please save your own copy somewhere safe. We keep files available as a courtesy, not as a permanent archive service.

What you need:
Our products are PDFs unless a product page says otherwise, so any modern PDF reader will open them, including the one built into your browser. You will need a stable connection to download and enough space to save the file. Reading works on a phone or tablet, but a larger screen is more comfortable. We cannot solve problems caused by device restrictions, corporate firewalls or aggressive email filters, though we will tell you what we think is going on and suggest a way round it.

If delivery fails:
Delivery depends on our platform, our email provider and our file hosting, and we cannot promise these will never have an outage. If a technical failure stops us getting a product to you within a reasonable time and we cannot fix it, you can cancel that order and we will refund you in full. Access is granted once payment has settled, so if a payment is later reversed or disputed, access may be suspended.

We may update this policy when how we work changes, or when the law does. The current version always lives at this address, and the date at the end tells you when it last changed.

Last updated: 4 September 2026.